I'm
Good Morning!
Is anybody else ready for the weekend or is it just me? I’ve got to finish the rest of my 12-hour
shift and then I get Friday and Saturday off.
I am looking forward to it.
I had the pleasure to attend the 5th
Annual PSAP 911 Seminar on Tuesday and Wednesday. Just as in the years past, it was a great
time seeing all my dispatch peeps and having the ability to learn some new
stuff. There is a lot of hard work put
into putting this seminar on from year to year and I am very thankful to the dedicated
members of the PSAP team. To the PSAP
Members, thank you for all you do!
The seminar consists of two full days and each
day has a keynote speaker, two mini training sessions, and one long training session
at the end of the day. The training is
free and they even feed you. On
Wednesday our morning snack was a yogurt bar with fruit toppings and it was
served alongside some banana bread. It
was the highlight of the food and really hit the spot. There tends to be a lot of sweets served and
before you know it, by the end of the day it is a bit of sugar overload. So the healthy snack was much welcomed. We also had hamburgers on Wednesday for lunch
served on homemade hamburger rolls that were still fresh and hot. Boy was that delicious. The fire alarm went off twice during our mini
training session just before lunch.
Maybe it was those piping hot buns?
This mini sessions I attended on Tuesday were
Difficult Personalities and Leadership.
I really enjoyed the counselor that taught the session on Difficult
Personalities. She was really upbeat and
energetic and funny as hell. I really
took away a lot from that session and am still thinking about it even
today. I loved when she said to remember
that your best attribute annoys somebody else.
Ain’t that the truth! The Leadership training was a dud. Nice guy but very boring and really nothing
new as far as information goes. I felt
like he just had a bunch of quotes to share and that was it.
The big session on Tuesday was also our keynote
speaker. He is a manager for a one of
the dispatch centers with the California Highway Patrol and has been working
for the agency for 35 years. It was
fantastic to have a dispatch manager teaching one of our sessions and the three
hours we were with him flew by so fast. His
training session was Catch ‘Em, Train ‘Em, Keep ‘Em which was about
recruitment, training, and retention. I
got several ideas on how to make new employees feel welcome and how to try and
keep people in the door. We even have a
fun idea for a recruitment video (assuming we can actually get approval). What was really cool is that the speaker
worked in the dispatch center during the Rodney King incident/riots and the OJ
Simpson police pursuit. That is awesome.
The mini sessions on Wednesday were Suicide
Intervention and Below 100. I’ve been to
a few suicide trainings and honestly, we don’t get many suicidal callers in our
dispatch center at ISP. I had a couple
during my six months at Nampa. The
counselor who taught this was very passionate about the topic and really helped
us understand suicide better. She had
some great tools/tips to share so we could take them back to the center. The Below 100 is a movement to try and keep
the officer deaths below 100 each year.
There are more officers killed in traffic crashes each year than by
firearms. In order to keep the officer
deaths down, the movement focuses on these key aspects: Wear your seatbelt, reduce
your speed, wear your vest, WIN (What’s Important Now), and complacency kills. You can read more about Below 100 by visiting their website by clicking here. ß Below 100 is a very emotional topic to
discuss. Our goal each day as
dispatchers is to make sure our officers go home safe to their family and loved
ones.
The large session at the end of Wednesday was
also our same keynote speaker from the morning.
Our speaker had a very emotional story to share of her tragic life
events and her upbringing. She is very
brave for taking so openly. Her
afternoon session was on Critical Thinking but was a bit unorganized. We listened to some calls and critiqued the
dispatcher. If you know dispatchers you
know we love to find the bad in a person so critiquing comes easy to us.
I won a prize on Tuesday and now have $25 extra
in my pocket to spend at Starbucks. WhooooHoooo! I’m calling it an early birthday present.